Frequently Asked Questions



Payment
How Can I Pay?

Shipping
How will my order be shipped and shipping costs?

Returns & Exchanges
Returns & Exchanges




Payment

How Can I Pay?
* Payment can be made through Paypal by following the easy steps during checkout.
* Payment can be made through bank deposit just select Bank Deposit during checkout.  Please note that your item will not be posted until the money has cleared into my account which may take a couple of days depending on your banking provider.
If these methods are not suitable and you would like to discuss other options please don't hesitate to contact us. 
We request that payment is made within 2 days after sale. If payment is not made by this time we will contact you with a reminder. If no contact has been made after 2 days your order will be canceled and returned to the store.




Shipping

How will my order be shipped and shipping costs?

All orders are shipped through Australia Post regular mail service in pre paid sacthels.

Prices are (1 -2 nappies)

up to 500g    $ 5.70 Regular Post 

up to 500g    $ 8.00 Express Post

3 or more nappies

Up to 3kgs    $ 9.90 Regular Post

Up to 3kgs    $11.30 Express Post

PLEASE NOTE:  Registered Post is recomended and will cost $2.80





Returns & Exchanges

Returns & Exchanges
In the event that your item is faulty or you have purchased the wrong size cloth nappy, we will happily exchange or refund your purchase, however:
·         A refund, return or exchange will only be given within 7 days of the original purchase. Please contact us within these 7 days to make arrangements.
·         The item/s need to be returned in the original packaging with tags attached and to be unworn and unwashed. The return of goods is to be at your cost. If you are exchanging your item for another, we are happy to pay for postage back to you.
·         We have tried to provide correct sizing and guides where possible. If you are unsure at all as to whether an item may fit, please contact us and we will happily provide more detailed measurements to ensure you get the right size.
Please note, We will not exchange or refund due to change of mind.


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